Last
updated [01/04/2019]
INTRODUCTION
Thank you for choosing to be part of our
community at NBV. We are committed to protecting your personal information and
your right to privacy. If you have any questions or concerns about our policy,
or our practices with regards to your personal information, please contact us
at info@nbv-ltd.co.uk
When you visit our website and use our
services, you trust us with your personal information. We take your privacy
very seriously. In this privacy notice, we describe our privacy policy. We seek
to explain to you in the clearest way possible what information we collect, how
we use it and what rights you have in relation to it. We hope you take some
time to read through it carefully, as it is important. If there are any terms
in this privacy policy that you do not agree with, please discontinue use of
our site and our services.
This privacy policy applies to all information collected through our
websites, [our mobile] [or] [our Facebook applications] ("Apps"),
and/or any related services, sales, marketing or events (we refer to them
collectively in this privacy policy as the "Sites").
Please read this privacy policy carefully as it will help you make
informed decisions about sharing your personal information with us.
1.
WHAT
INFORMATION DO WE COLLECT?
2.
HOW
DO WE USE YOUR INFORMATION?
3.
WILL
YOUR INFORMATION BE SHARED WITH ANYONE?
4.
DO
WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5.
DO
WE USE GOOGLE MAPS?
6.
HOW
DO WE HANDLE YOUR SOCIAL LOGINS?
7.
IS
YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
8.
WHAT
IS OUR STANCE ON THIRD-PARTY WEBSITES?
9.
HOW
LONG DO WE KEEP YOUR INFORMATION?
10. HOW DO WE KEEP YOUR
INFORMATION SAFE?
11. DO WE COLLECT INFORMATION
FROM MINORS?
12. WHAT ARE YOUR PRIVACY RIGHTS?
13. DO WE MAKE UPDATES TO THIS
POLICY?
14. HOW CAN YOU CONTACT US ABOUT
THIS POLICY?
In Short: We collect personal information that you provide to us such as name,
address, contact information, passwords and security data, payment information,
and social media login data.
We collect personal information that you
voluntarily provide to us when [registering at the Sites or Apps,] expressing
an interest in obtaining information about us or our products and services,
when participating in activities on the Sites [(such as posting messages in our
online forums or entering competitions, contests or giveaways)] or otherwise
contacting us.
The personal information that we collect depends on the context
of your interactions with us and the Sites, the choices you make and the
products and features you use. The personal information we collect can include the following:
Name and Contact Data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.
Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.
Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor and you should review its privacy policies and contact the payment processor directly to respond to your questions.
All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.
In Short: Some information – such as IP address and/or browser and device characteristics – is collected automatically when you visit our websites.
We automatically collect certain information when you visit, use or navigate the Sites. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Site and other technical information. This information is primarily needed to maintain the security and operation of our Sites, and for our internal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similar technologies.
In Short: We may collect limited data from public databases, marketing partners, social media platforms, and other outside sources.
We may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms (such as Facebook), as well as from other third parties. Examples of the information we receive from other sources include: social media profile information (your name, gender, birthday, email, current city, state and country, user identification numbers for your contacts, profile picture URL and any other information that you choose to make public); marketing leads and search results and links, including paid listings (such as sponsored links).
In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use personal information collected via our Sites for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests ("Business Purposes"), in order to enter into or perform a contract with you ("Contractual"), with your consent ("Consent"), and/or for compliance with our legal obligations ("Legal Reasons"). We indicate the specific processing grounds we rely on next to each purpose listed below.
We use the information we collect or receive:
·
To facilitate
account creation and logon process [with your Consent]. If you choose to link your account
with us to a third party account *(such as your Google
or Facebook account), we use the information you allowed us to collect from
those third parties to facilitate account creation and logon process. See the
section below headed "Social Logins" for further information.
·
To send you
marketing and promotional communications [for Business Purposes and/or with your Consent]. We and/or our
third party marketing partners may use the personal
information you send to us for our marketing purposes, if this is in accordance
with your marketing preferences. You can opt-out of our marketing emails
at any time (see the "Your Privacy Rights" below).
·
To send administrative
information to you [for Business
Purposes, Legal Reasons and/or possibly Contractual]. We may use your personal
information to send you product, service and new feature information and/or
information about changes to our terms, conditions, and policies.
·
Fulfill and
manage your orders [for
Contractual reasons]. We may use your information to fulfill and manage your
orders, payments, returns, and exchanges made through the Sites.
·
To post
testimonials [with your Consent]. We
post testimonials on our Sites that may contain personal information. Prior to
posting a testimonial, we will obtain your consent to use your name and
testimonial. If you wish to update, or delete your testimonial, please contact
us at info@nbv-ltd.co.uk and be sure to
include your name, testimonial location, and contact information.
·
Deliver targeted
advertising to you [for our
Business Purposes and/or with your Consent]. We may use your information to
develop and display content and advertising (and work with third parties who do
so) tailored to your interests and/or location and to measure its
effectiveness.
·
Administer prize
draws and competitions [for our
Business Purposes and/or with your Consent]. We may use your information to
administer prize draws and competitions when you elect to participate in
competitions.
·
Request Feedback
[for our Business Purposes and/or
with your Consent]. We may use your information to request feedback and to
contact you about your use of our Sites.
·
To protect our
Sites [for Business Purposes and/or
Legal Reasons]. We may use your information as part of our efforts to
keep our Sites safe and secure (for example, for fraud monitoring and
prevention).
·
To enable
user-to-user communications [with your
consent]. We may use your information in order to enable user-to-user
communications with each user's consent.
·
To enforce our
terms, conditions and policies [for
Business Purposes, Legal Reasons and/or possibly Contractual].
·
To respond to
legal requests and prevent harm [for
Legal Reasons]. If we receive a subpoena or other legal request, we may need to
inspect the data we hold to determine how to respond.
·
For other
Business Purposes. We may use
your information for other Business Purposes, such as data analysis,
identifying usage trends, determining the effectiveness of our promotional
campaigns and to evaluate and improve our Sites, products, services, marketing
and your experience.
In Short: We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations.
We only share and disclose your information in the following situations:
·
Vital Interests
and Legal Rights. We may disclose your
information where we believe it is necessary to investigate, prevent, or take
action regarding potential violations of our policies, suspected fraud,
situations involving potential threats to the safety of any person and illegal
activities, or as evidence in litigation in which we are involved.
·
Vendors,
Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service
providers, contractors or agents who perform services for us or on our behalf
and require access to such information to do that work. Examples include:
payment processing, data analysis, email delivery, hosting services, customer
service and marketing efforts. We may allow selected third parties to use
tracking technology on the Sites, which will enable them to collect data about
how you interact with the Sites over time. This information may be used
to, among other things, analyze and track data, determine the popularity of
certain content and better understand online activity. Unless described in this
Policy, we do not share, sell, rent or trade any of your information with third
parties for their promotional purposes.
·
Business
Transfers. We may share or transfer your
information in connection with, or during negotiations of, any merger, sale of
company assets, financing, or acquisition of all or a portion of our business
to another company.
In Short: We may use cookies and other tracking technologies to collect and store your information.
In Short: No, we do not use Google Maps but we reserve the right to do so for the purpose of providing better service.
In the future this website, mobile application, or Facebook application could use Google Maps APIs. You may find the Google Maps APIs Terms of Service here. To better understand Google’s Privacy Policy, please refer to this link.
In Short: If you choose to register or log in to our websites using a social media account, we may have access to certain information about you.
Our Sites offers you the ability to register and login using your third party social media account details (like your Facebook or Twitter logins). Where you choose to do this, we will receive certain profile information about you from your social media provider. The profile Information we receive may vary depending on the social media provider concerned, but will often include your name, e-mail address, friends list, profile picture as well as other information you choose to make public. [If you login using Facebook, we may also request access to other permissions related to your account, such as friends, check-ins, and likes, and you may choose to grant or deny us access to each individual permission.]
We will use the information we receive only for the purposes that are described in this privacy policy or that are otherwise made clear to you on the Sites. Please note that we do not control, and are not responsible for, other uses of your personal information by your third party social media provider. We recommend that you review their privacy policy to understand how they collect, use and share your personal information, and how you can set your privacy preferences on their sites and apps.
In Short: We may transfer, store, and process your information in countries other than your own.
We follow accepted ISO standards to store and
protect the personal data we collect, including the use of encryption if
appropriate.
All information you provide to us is stored on our
secured servers within the EEA. From time to time, your information may be
transferred to and stored in a country outside the EEA in relation to provision
of the services. The laws in these countries may not provide you with the same
protection as in the EEA; however, any third party referred to above outside of
the EEA has agreed to abide by European levels of data protection in respect of
the transfer, processing and storage of any personal data. By providing your
data to us, you agree to this transfer and storage. However, we will ensure
that reasonable steps are taken to protect your data in accordance with this
privacy notice.
As the transmission of information via the internet
is not completely secure, we cannot guarantee the security of your data
transmitted to our site and any transmission is at your own risk. Once we have
received your information, we will use strict procedures and security features
to try to prevent unauthorised access.
Any sensitive data (payment details for example)
are encrypted and protected.
Where we have given you (or where you have chosen)
a password which enables you to access certain parts of our website, you are
responsible for keeping the password confidential. We ask you not to share a
password with anyone.
In Short: We are not responsible for the safety of any information that you share with third-party providers who advertise, but are not affiliated with, our websites.
The Sites may contain advertisements from third parties that are not affiliated with us and which may link to other websites, online services or mobile applications. We cannot guarantee the safety and privacy of data you provide to any third parties. Any data collected by third parties is not covered by this privacy policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services or applications that may be linked to or from the Sites. You should review the policies of such third parties and contact them directly to respond to your questions.
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements). No purpose in this policy will require us keeping your personal information for longer than 2 years past the termination of your account with us.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.
In Short: We do not knowingly collect data from or market to children under 18 years of age.
We do not knowingly solicit data from or market to children under 18 years of age. By using the Sites, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Site [and App]. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we have collected from children under age 18, please contact us at info@nbv-ltd.co.uk .
In Short: You may review, change, or terminate your account at any time.
If you are resident in the European Economic Area and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm
You may at any time review or change the information in your account or terminate your account by:
·
Logging into
your account settings and updating your account
·
Contacting us
using the contact information provided below
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Sites.
Opting out of email marketing: You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list – however, we will still need to send you service-related emails that are necessary for the administration and use of your account. You can also opt-out by:
·
Noting your
preferences at the time you register your account with the Sites.
·
Logging into
your account settings and updating your preferences.
·
Contacting us
using the contact information provided below
In Short: Yes, we will update this policy as necessary to stay compliant with relevant laws.
We may update this privacy policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.
If you have questions or comments about this policy, email us at gdpr@nbv-ltd.co.uk or by post to:
Data Protection Officer
NBV Limited.
2 Academy
Gardens.
Gainford.
Darlington.
County Durham.
DL2 3EN
If you have any further questions or comments about us or our policies, email us at info@nbv-ltd.co.uk or contact us by post at:
Company address
NBV Limited.
2 Academy
Gardens.
Gainford.
Darlington.
County Durham.
DL2 3EN